54 - The Human Touch in a High-Tech World: Risk Management Strategies in Modern Transportation

Chris Tidball

Published on: 14/04/2026

In this episode of Flame Hunters, host Chris Tidball interviews Carla Eastwood, Assistant Vice President of Risk Management at Mode Global, a non-asset transportation broker. Carla discusses the company's role in vetting carriers, managing claims, and preventing fraud, which has surged 2,400% since COVID-19. She highlights Mode Global's success in reducing fraud by 42% year-over-year using advanced verification tools and human oversight. The conversation also covers driver shortages, autonomous vehicles, and cross-border logistics challenges. Carla additionally shares personal achievements, including pageant titles and her work as a licensed mediator.